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Samrc:
For a short time today Samisite.com (and the forum) were interrupted by a hacker that hit all of the TCH hosted websites. 

TCH responded quickly to stop the "defacement" attack replacing index.php in all folders. used yesterday's backups to reset sites across the server field and get us back and working.  All the while they kept us up to date on the progress in a section of the family forum.

Every host gets attacked.  But not every host responds this fast, with outstanding communication to the clients.  It is why I STILL recommend TotalChoiceHosting.com for website hosting after all these years.

 :clapping: :clapping:

What the hacker posted

rickasaurus:
Normally I am a supporter of TCH, but this time I can't agree with you Sami. I received no notification from TCH, and all of my sites are currently down. If you had not posted about it, I would not have known.

Rick

rickasaurus:
I fixed it myself by uploading a new index.htm to all of my sites.

Rick

Samrc:
They reloaded from backups as all servers were attacked.  And emails were down longer and had separate maintenance done.

There was notification on the TCH family forum, I subscribe to
and get an email with subject:  Your daily new topics digest

I follow this forum topic: 
Latest Hosting News - Latest announcements from our support team!
http://www.totalchoicehosting.com/forums/index.php?showforum=12

I highly recommend that you sign into that forum and follow that specific topic and the topics set up any server that contains your sites too.  I get notified when any one of the followed topics is updated. (Maintenance, downtime, changes and it is very helpful!   

They notify of major interruptions like that.  And they often have an open thread that they want input from users while they are working on the problem.  They did yesterday too!  Very good.  Only host I know that does it.


--- Quote ---Dear TCH Family,

At around 9:30AM EST today, we identified a website defacement attack effecting a large number of our customers. We are still investigating, but it appears the attack was targeted at index.php files. We are currently looking at this to determine the extent of the defacement.

I will update you shortly.

Thank you for your patience and understanding during this very serious matter.
--- End quote ---

Later in thread....

--- Quote ---Please follow our up to the minute details on this post:
h***p://www.totalchoi...id=250143&st=0
--- End quote ---

You can see what content you are "following" by going to this page: 
http://www.totalchoicehosting.com/forums/index.php?app=core&module=search&do=followed
*gotta be signed in to see

Might I suggest following these forums for great notification:
Latest Hosting News
TCHNOC Network Maintenance
TCHNOC General Announcements
Support Announcements
And each of your servers too.

rickasaurus:
I don't agree Sami. If they have a major prolonged outage, they should advise all customers immediately by email. They don't have any problem to send an account every month!

Even if the email is also out, they have an alternative email for customers.

Rick

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