Visitors counter stopped, and backgroud sound too...

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Suddenly, two days ago, without any modification to the site, even though visitors are still registered on my counter account page.
I’ve already notified the anomaly but haven’t received any answer so far.  Should I worry?

The background sound also disappeared long time ago…

Thank you for your help    

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The counter issue....
Is the counter provided by your host or a third party?

This is possible:
- Check with your host about your site. Have they moved your files to a new server?  You may be pointing to the old server not the new.
- The script no longer works. Depending on where you got the script/service you may need to adjust something. Tell the company you get the stats from about the situation and they may have a specific reason (server problem, being blocked, etc)
- Are you looking at your website live or a copy stored on your own computer?  Clear your temporary internet files and come back in to update.


Music...not working...
This is not a bad thing.  
Ok... I will get serious again.
Did you publish the music file with CSB or upload it directly with FTP?
Did you check your files on your website to see if the file is still on the site?
What page is having the problem? URL please (h**p)

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Is the counter provided by your host or a third party?

Third party: GoStats.com

- Are you looking at your website live or a copy stored on your own computer?

On my website

Music...not working...

Well, this can wait... I was just about to remove the sea waves background anyway. I was only curious about what could happened to avoid it in the future...

I FTP it and played only on Home Page: h**p://www.iarfish.com

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STATS:
Check with GoStats for any adjustment needed to your code. I found this code at the bottom of the page (x'd out some of the details).  It is supposed to pull in information from that gostats.com and is not doing it. 

Code: [Select]

<script type="text/javascript" src="http://gostats.com/js/counter.js"></script><script type="text/javascript">_gos='c4.gostats.com';_goa=xxxxx;_got=3;_goi=6;_goz=0;_gol='web server statistics';_GoStatsRun();</script><noscript><a target="_blank" title="web server statistics"href="http://gostats.com"><img alt="web server statistics"src="hxxp://c4.gostats.com/bin/count/a_3xxxxxxxxxxx/xxcounter.png"style="border-width:0" /></a></noscript>
My first guess is that the code needs to be adjusted (they may have changed something at THEIR end.
My second would be it is related to what is causing your music file to fail.  Read on....



MUSIC is an easy fix:

Code: [Select]

<embed src="HTMLobj-1738/Olas2.mp3" autostart="true" loop="true" hidden="true">
The folder HTMLobj-1738 is not on your website. So the link that points to that file is broken.

Open CSB and go into your publishing options > HTML directory tab.  UNCHECK the option to save a local HTML file then publish.  This is a KNOWN ISSUE that was never resolved.  If you leave that checked during publishing, it actually REMOVES the file and folder from your website.
- Check it when you want to PREVIEW your site to your own computer
- UNCHECK when you want to publish.

Permanent fix:
Remove the CSB audio file you have now.
Use FTP software to upload the file Olas2.mp3 to a music folder on your site. Then insert a line of code in an INSERT HTML box like this:

Code: [Select]

<embed src="music/Olas2.mp3" autostart="true" loop="true" hidden="true"> You won't have to worry about the check/uncheck issue because CSB will not be responsible for the file!

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Sami, I got the counter code again from GoStats, changed only the color to be sure it was a new code, I replaced the entire HTML on my home page and published again. Same thing... it doesn't count, but visitors are registered, I can see them when I go to review the stats

GoStats has not answered my info request...

I haven't work with sound yet...

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I,ve been waiting for GoStats for an answer about the problem, but it seems that they don't care about it...
I have changed from HTML to Java codes repeatedly, but still the same.

Do you think that it would be better to change counter provider?

Thanks

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Did you follow this instruction I posted earlier?

Open CSB and go into your publishing options > HTML directory tab.  UNCHECK the option to save a local HTML file then publish.  This is a KNOWN ISSUE that was never resolved.  If you leave that checked during publishing, it actually REMOVES the file and folder from your website.
- Check it when you want to PREVIEW your site to your own computer
- UNCHECK when you want to publish.

You could have one of two things happening.
1) The code is broken.  GoStats would have to help resolve it....
2) You have another piece of code on the page that is interfering with your stats code.  The easiest way to find this out:  Try placing your code on a simple page with no other inserted code.  See if you get results. 
- If you get results, the code and gostats are fine. But you have a conflict with another code blocking it for the page you want to get stats.
- If you do not get results, the code is not working. In that case, I would try another provider.  h**p://www.statcounter.com/ offers a lot for free. Don't know if you will like what they offer but you might take a look.

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Did you follow this instruction I posted earlier?

Open CSB and go into your publishing options > HTML directory tab.  UNCHECK the option to save a local HTML file then publish.  This is a KNOWN ISSUE that was never resolved.  If you leave that checked during publishing, it actually REMOVES the file and folder from your website.
- Check it when you want to PREVIEW your site to your own computer
- UNCHECK when you want to publish.

Yes, I did.
I will try removing the sound code, which is placed just beneath the counter...
Let you know  

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Done.
Nothing changed... 

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You didn't mention if you tried the other instruction....

You could have one of two things happening.
1) The code is broken.  GoStats would have to help resolve it....
2) You have another piece of code on the page that is interfering with your stats code.  The easiest way to find this out:  Try placing your code on a simple page with no other inserted code.  See if you get results.  
- If you get results, the code and gostats are fine. But you have a conflict with another code blocking it for the page you want to get stats.
- If you do not get results, the code is not working. In that case, I would try another provider.  h**p://www.statcounter.com/ offers a lot for free. Don't know if you will like what they offer but you might take a look.

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Sorry for not been clear, yes, with "done" I meant that I left counter as the only insert code in the page and got a new one from GoStat, just to be sure it was not broken.

GoStats staff didn't help.

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-fresh new code
-no other codes on the page
-no results
...I would try another stats company.  

I assume you did this:

What should I do if the GoStats counter is not working?
Step 1: Make sure your account it valid, Try logging in.
Step 2: If your account is valid then once you have logged in select 'Get HTML code'
Step 3: Copy the appropriate code from the 'Get HTML code' area and paste it into the source of your web page. note: If you use an HTML editor, be sure to use the 'edit source' feature.
Step 4: Test your counter. If it doesn't work send an email to gostats and be sure to include a brief description of your problem, a link to the page with the counter code on it and your username.

If you have an existing account, it is much faster to login and select the "support" link.
You May send an email here: supportxx@xxgostats.com - general stats support email   (remove xx's)
It's true that email is the best way to solve most common web stats support questions, but it's possible that your request may be unique or perhaps email is not convenient for you. In that case we have an alternative for those who have exhausted all other options.
You can also reach Richard Chmura of GoStats by phone if you have a unique or phone related question about your web tracker: 519-496-7873.

(That phone number is in London)

Did you look at h**p://www.statcounter.com/ ?

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Statcounter was one of my first counters...
I don't remember why a quit them...     I'm too old 

The bad part changing provider is that I will have to change and publish the whole site again... 

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I agree. Try contacting them again.... post on their forum.
Tell them
- when counter stopped
- that you have reinserted code
- removed all other code from page
- what page is affected (if several, list the main one and say all other pages too)
- give the url of the page.

Looks like when people post out there gostats gets on connection issues.