outage
does sound like Mary Poppins word.
I pay for 15mbps, get up to 11mbps when it works well, and often have less than 2mbps connections.
I have replaced my modem often, called for support, they blame the "area", or in my home (NOPE).
The problem starts at my power pole outside my home and most of the time when they do come out to repair it is simple quick fix at the pole. Once in a while the problem is down the road.
The problem has NEVER been in my home or with MY equipment yet they always start there when I call...