I have spent so many hours trying to resolve problems caused by mcafee this weekend.
Mcafee sent out an update that broke connections to the web.
Thousands of customers could not get online because the software broke the connections. I contacted ISP after checking all normal channels.
mcafee warningMcafee posted the issue online but since the computer could not reach the web, I could not get to the notice or to the fix!
After using my phone to connect, get info, fix and get 2 machines up and running, I found yet another problem with mcafee. My program was not displaying text properly.
blank program screensI was blamed by mcafee support for running a standard user account on my win 7 machine instead of admin. How rediculous! Then was told my profile was corrupted. Wrong again. Then told i had to create a new profile. Nope. Still wrong. New profile could not show text either. Several hours later, a higher level tech tells me that mcafee KNOWS that if you have the font HELVETICA installed on your machine, you can not see the text in their program. So he deleted it from my system. Offered me the choice of dropping back to IE 8 so mcafee will work better or staying on IE 9 and not seeing the text.
How do you trust a "protection program" that
1. Breaks your connection to the web. If I didn't have my phone, I would have had to pay someone to fix the problem for me.
2. Knowingly has program errors for many months and does not repair it in an update.
3. Requires the user to uninstall the full program and run a secondary uninstall program before reinstall to resolve the broken Internet issue.
4. Tech recommended going backward tech wise. How is this forward thinking?
5. Blames user. Blames things completely unrelated with the real cause, which was mcafee program.
6. Tech left me with missing fonts, display that would not use "aero" win 7 features. Had to research to get the fonts out of my archive so I can use them, and to get display functions fully working again.
Hours wasted. Time I will never get back.
I will NOT RENEW mcafee software, will not recommend it and will switch this machine to avast when the subscription is up.