500? not 501 or 550?
hmmmmmm The only host that has reported this before was Tripod/Lycos. And they had constant connectivity issues. Usually it was on the HOST side! Often could not support long-term connections. Reported for YEARS!
Yes changing the mode (from passive or to passive by checking or unchecking the Passive box in Publishing Options) often fixes this but not always.
The actual notice is
Syntax error, command unrecognized, command line too longhttp://kb.globalscape.com/article.aspx?id=10142500 is a generic notice. Can also means invalid port command.
- Is your host still using port 21? Or have they changed a setting at their end? If they are not listening on port 21, you will need to adjust that in your publishing options.
- Are you connecting to the appropriate folder? CSB can not change folders and must enter the EXACT folder that holds your web files. The host may have changed how folders are defined. (I had a host go from no special ftp folder to implementing "web" folder and did not tell the webmasters until they called in! All our files were moved to the "web" folder and suddenly CSB could not publish...Checked heirarchy of site, put
web into the publishing options and it was resolved.)
- Check your firewall. Make sure you have two way communication for CSB. Full rights in and out are necessary for publishing.
Have you tried connecting to your host in any other way? Using FTP program? Input the same exact settings into an FTP program and see if you are able to connect.